Returns Policy

Returns Policy

Satisfaction Guarantee - Not Satisfied, Money Back

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount, including shipping costs. Only the costs for the return shipment from your home to the web store are at your own expense. These costs are approximately €7.25 per package; please consult the website of your carrier for exact rates.

If you make use of your right of withdrawal, the product must be returned to the ByGaia with all delivered accessories and, if reasonably possible, in its original condition and packaging. If the product is damaged or the packaging is damaged more than necessary to sell the product, we can pass on this depreciation of the product to you. Therefore, handle the product with care and ensure that it is well packaged when returning.

To exercise this right, you can contact us at info@bygaia.nl. We will refund the order amount due within 14 days after notification of your return, provided the product has already been returned in good condition.

Custom-made products cannot be exchanged or returned. Therefore, they are not covered by the right of withdrawal. See Article 6:23p of the Civil Code for more information about custom-made products.