Warranty and Complaints

Warranty

At ByGaia, we care about our products and naturally do our best to deliver them to you in top condition. However, it can sometimes happen that an order gets damaged during transport or that something else occurs that entitles you to claim warranty. By law, you are required to notify us of the defect within two months of discovering it. If the defect falls within the warranty, we will take care of the repair or replacement free of charge.

Complaints

It can always happen that something does not go as planned. We recommend that you first make any complaints known to us by emailing info@bygaiaofficial.com. 

It is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being addressed elsewhere, you are free to file your complaint via the platform of the European Union.

Should you have any further questions or need additional assistance, please do not hesitate to contact us at info@bygaiaofficial.com. We are here to help.